(Scenario I) the Researchers of Scenario I Conducted a Follow-Up

question 139

Multiple Choice

(Scenario I) The researchers of Scenario I conducted a follow-up study to examine whether customer satisfaction differed based on the smiling of the employee and sex of the participant. This design can be described as:

• A) a 2 × 2 design.
• B) a factorial design.
• C) a hybrid design.
• D) all of the above.

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Definitions:

Racial Microaggressions

Unconsciously delivered snubs, dismissive looks, gestures, and tones directed toward people of color that are pervasive and automatic in daily conversations and interactions as well as cumulative and detrimental to the emotional well-being of the individual. They appear in the form of microassaults, microinsults, and microinvalidation.

Insidious Trauma

Trauma that develops slowly over time, often unrecognized by the individual, resulting from prolonged exposure to adverse conditions.

Ethnic Identity

The aspect of individuals' identity that relates to their ancestry, cultural heritage, language, and often the sense of belonging to a particular ethnic group.

Hyperarousal

Hyperarousal is a condition stemming from trauma, leading to an increased state of sensory sensitivity accompanied by an exaggerated intensity of behaviors presumed to have a protective purpose.