Conversation Analysis Is to Content Analysis As

question 101

Multiple Choice

Conversation analysis is to content analysis as:

• A) substance is to features.
• B) features are to substance.
• C) substance is to categories.
• D) categories are to features.

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Definitions:

Emotional Labor

The process of managing feelings and expressions to fulfill the emotional requirements of a job, often in service-oriented professions.

Emotional Display Rules

Cultural guidelines that dictate how and when emotions should be expressed in various social situations.

Customer Service

The aid and backing offered by a business to individuals who purchase or utilize its products or services.

Feelings Dimension

An aspect of emotional experience that involves the subjective quality of emotions, ranging from positive to negative sensations.