Observer Bias Can Be Minimized in Behavioral Data By

question 26

Multiple Choice

Observer bias can be minimized in behavioral data by:

• A) making measures more sensitive.
• B) training observers how to objectively code the variable of interest.
• C) eliminating random error.
• D) using a representative sample.

---

Definitions:

Interaction

The action or influence of things on each other.

Assurance

A positive declaration intended to give confidence; in business, it often refers to guarantees or warranties offered on products or services.

Service Quality

The degree to which a service meets the expectations of the customer, influencing customer satisfaction and loyalty.

Customer Contact Audit

A systematic review of all the points at which a business interacts with its customers, aiming to improve service quality and customer satisfaction.