Exhibit 12.5 The Following Questions Use the Information Below

question 19

True/False

Exhibit 12.5
The following questions use the information below.
The owner of Sal's Italian Restaurant wants to study the growth of his business using simulation. He is interested in simulating the number of customers and the amount ordered by customers each month. He currently serves 1000 customers per month and feels this can vary uniformly between a decrease of as much as 5% and an increase of up to 9%. The bill for each customer is a normally distributed random variable with a mean of $20 and a standard deviation of $5. The average order has been increasing steadily over the years and the owner expects the mean order will increase by 2% per month. You have created the following spreadsheet to simulate the problem.
-In a queuing problem, Wq > W.

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Definitions:

Persuasive Communication

The skill of using language and other rhetorical means to influence or convince others about a particular idea, belief, or action.

Credible

Worthy of belief or confidence; trustworthy and reliable.

Coalition Formation

The process of individuals or groups coming together to achieve a common goal or interest.

Assertiveness

A communication style characterized by confidence and directness in expressing one's opinions, needs, and desires, while respecting others.