Exhibit 12.5 The Following Questions Use the Information Below

question 20

Multiple Choice

Exhibit 12.5
The following questions use the information below.
The owner of Sal's Italian Restaurant wants to study the growth of his business using simulation. He is interested in simulating the number of customers and the amount ordered by customers each month. He currently serves 1000 customers per month and feels this can vary uniformly between a decrease of as much as 5% and an increase of up to 9%. The bill for each customer is a normally distributed random variable with a mean of $20 and a standard deviation of $5. The average order has been increasing steadily over the years and the owner expects the mean order will increase by 2% per month. You have created the following spreadsheet to simulate the problem.
-Which of the following is a reason to employ queuing theory?

• A) To reduce customer wait time in line.
• B) To reduce service times.
• C) To generate more arrivals to the system.
• D) To reduce worker idle time in line.

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Definitions:

Social Learning Theory

A theory that suggests individuals learn behaviors and norms through observation, imitation, and modeling from others in their social environment.

Criminal Justice System

A series of government agencies and institutions aimed at managing crime, deterring criminals, and upholding legal statutes.

Elder Abusers

Individuals who inflict harm, either physically, emotionally, or financially, on older adults.

Family Violence

Aggressive or violent behaviors that occur within the context of familial relationships, including physical, emotional, and psychological abuse.