Exhibit 13.1 The Following Questions Are Based on the Output Below

question 57

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-A jockey refers to

• A) a customer who refuses to join the queue.
• B) a customer who refuses service by a specific server.
• C) a customer who joins the queue but leaves before service is complete.
• D) a customer who switches between queues in the system.

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Definitions:

Social Support

Fulfilling relationships with friends and family that provide both emotional and practical support.

Self-Reported Health

An individual's assessment or perception of their own health status, often used in health surveys and research.

Optimists

Individuals who generally believe that positive events are more likely to occur than negative ones in the future.

Good Events

Occurrences that have a favorable outcome or bring happiness, well-being, or satisfaction.