Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system. 
-Which of the following is the typical operating characteristic for average time a unit spends waiting for service?
Definitions:
Stimulus-Response
A concept in behaviorism that describes an automatic reaction to a specific stimulus.
Black Box
A system or device whose internal workings are not well understood by the user, focusing only on the input and output.
Internalization
The process of integrating beliefs, values, or behaviors into one's own value system or way of being, often subconscious.
Salesperson
A Salesperson is an individual who sells goods or services to customers, often working on behalf of a company, utilizing skills in persuasion and negotiation to achieve sales.
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