Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system. 
-Which of the following is the typical operating characteristic for average time a unit spends waiting for service?
Definitions:
Collateral
Property or assets that a borrower offers to a lender as security for a loan, which can be seized if the loan is not repaid.
Proceeds
Money or other benefits received from a sale, insurance policy, or other transactions.
Bayer CropScience
A division of Bayer AG, specializing in the research, development, and marketing of agricultural products, including seeds and pest management solutions.
Genetically Altered Rice
A type of rice that has had its DNA modified using genetic engineering techniques to achieve desired traits such as improved yield or resistance to pests.
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