Exhibit 13.1 The Following Questions Are Based on the Output Below

question 73

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-Which type of queuing system are you likely to encounter at a Wendy's restaurant?

• A) Single waiting line, single service station.
• B) Multiple waiting lines, single service station.
• C) Single waiting line, multiple service stations.
• D) Multiple waiting lines, multiple service stations.

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Definitions:

Absenteeism

The practice of regularly staying away from work or school without good reason.

Increased Efficiency

The improvement of a process, system, or machine to achieve more output with the same amount of input or less, effectively reducing waste and increasing productivity.

Carpal Tunnel Syndrome

A condition caused by pressure on the median nerve in the wrist, leading to pain, numbness, and other symptoms in the hand and arm.

Manual Tasks

Physical work carried out by individuals mostly involving the use of their hands and physical effort, as opposed to work done using machines or technology.