Exhibit 13.4 The Following Questions Refer to the Information and Output Below

question 42

Short Answer

Exhibit 13.4
The following questions refer to the information and output below.
A grocery store can serve an average of 360 customers per hour. The service times are exponentially distributed. The store has 4 checkout lines each of which serves 90 customers per hour. Customers arrive at the store at a Poisson rate of 240 customers per hour. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.4. Based on this report what is the average number of customers waiting for a checker?

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Definitions:

Exponential Growth

The adoption of a new technology or behaviour by the majority of the population.

Social Change

Transformations in the social structure and cultural values of a society over time, including shifts in norms, behaviors, and social institutions.

Mass Society Theory

A theory suggesting that modern society has a mass culture that diminishes individuality and is characterized by media's significant influence on shaping public opinion and culture.

Post-industrial Society

A stage of society's development when the economy transitions from a manufacturing-based to a service-oriented structure.