Exhibit 13.6 The Following Questions Refer to the Information and Output Below

question 10

Short Answer

Exhibit 13.6
The following questions refer to the information and output below.
The university computer lab has 10 computers which are constantly being used by students. Users need help from the one lab assistant fairly often. Students ask for help at a Poisson rate of with an average of 4 requests per hour for any one computer. The assistant answers questions as quickly as possible and the service time follows an exponential distribution with mean of 1 minute per help session. The following queuing analysis spreadsheet was developed from this information.
-The customer service desk at Joe's Discount Electronics store receives 5 customers per hour on average. On average, each customer requires 10 minutes for service. The customer service desk is staffed by a single person. What is the average time a customer spends in the customer service area if modeled as an M/M/1 queuing system?

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Definitions:

Creative Solutions

Innovative and effective answers to problems or challenges that deviate from traditional or standard approaches.

Functional Concerns

Issues or considerations related to the specific departments or functions within an organization, affecting its efficiency and effectiveness.

Social Loafing

The phenomenon where individuals exert less effort when working in a group than when working alone.

Computer-mediated Interactions

Communication between people that is facilitated by, or takes place through, computer technology, including email, chat rooms, and social media platforms.