Exhibit 13.1 The Following Questions Are Based on the Output Below

question 48

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-Refer to Exhibit 13.1. What is the probability that a customer must wait in queue before being served?

• A) 0.00
• B) 0.25
• C) 0.75
• D) 1.00

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