Exhibit 13.6 The Following Questions Refer to the Information and Output Below

question 55

Short Answer

Exhibit 13.6
The following questions refer to the information and output below.
The university computer lab has 10 computers which are constantly being used by students. Users need help from the one lab assistant fairly often. Students ask for help at a Poisson rate of with an average of 4 requests per hour for any one computer. The assistant answers questions as quickly as possible and the service time follows an exponential distribution with mean of 1 minute per help session. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.6. Based on this report how much time do students spend getting help before they can resume work on their computers?

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Definitions:

Sympathetic Nervous system

Part of the autonomic nervous system that prepares the body for rapid action in response to stress by accelerating heart rate, dilating pupils, and other physiological changes.

Subjective Experience

Personal interpretations or perceptions of events or situations, influenced by individual emotions, and thoughts.

Intense Anger

A powerful and often overwhelming emotion of displeasure or rage.

Spillover Effect

A phenomenon where an individual's emotions or behaviors from one area of their life carry over into another, often influencing personal interactions or work performance.