An Investigation of the Effectiveness of a Training Program to Improve

question 98

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. For a 0.05 significance level, what is the critical value?

• A)1.943
• B)1.895
• C)1.645
• D)2.447

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Definitions:

Shareholder's Derivative Suit

A lawsuit filed by a shareholder on behalf of a corporation against a third party, often an insider of the corporation, alleging harm to the corporation.

Dividend

A distribution of corporate profits or income ordered by the directors and paid to the shareholders.

Direct Suit

A legal action initiated directly against an individual or entity without the need for intermediary processes.

Administrative Complaint

A formal allegation or charge filed with a governmental or regulatory agency, often related to violations of laws or regulations.