The Total Quality Management (TQM)concept

question 51

Multiple Choice

The total quality management (TQM) concept:

• A)strives to achieve quality not just in the product or service itself,but in every aspect of the business and its relationship with the customer.
• B)relies on quality inspections through an army of quality control inspectors.
• C)focuses on reducing the time it takes to fulfill a customer's request for a product.
• D)is built on market research.

---

Definitions:

Express Condition

An express condition is a specific, clearly stated requirement within a contract that must be fulfilled for the obligations of the contract to be performed.

Implied Covenant

An unspoken legal promise or guarantee, assumed to be included in a contract or transaction.

Good Faith

Acting with honesty and without intent to defraud or seek an unfair advantage, particularly in contractual or negotiation settings.

Fair Dealing

A legal doctrine that permits limited use of copyrighted material without requiring permission from the rights holders, applicable under certain conditions.