________ Refers to Developing,maintaining,and Managing Long-Term Relationships with Customers So

question 74

Multiple Choice

________ refers to developing,maintaining,and managing long-term relationships with customers so that they will want to keep coming back.

• A)Customer relationship management
• B)Customer retention management
• C)Customer management software
• D)Customer reassurance management

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Definitions:

Formal Group

An officially recognized collective that is supported by the organization.

Audit Unit

A specific department or team within an organization responsible for evaluating the accuracy of financial records and operations.

Customer Service

encompasses the support and advice provided by a company to those people who buy or use its products or services.

Synergy

The cooperation or interplay between two or more entities, materials, or forces, resulting in a combined outcome that surpasses the total effects of each one operating independently.