________ Refers to Developing,maintaining,and Managing Long-Term Relationships with Customers So

question 74

Multiple Choice

________ refers to developing,maintaining,and managing long-term relationships with customers so that they will want to keep coming back.

• A)Customer relationship management
• B)Customer retention management
• C)Customer management software
• D)Customer reassurance management

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Definitions:

Direct Dealing

A labor relations strategy where employers interact directly with employees rather than through union representatives.

Intraorganizational Bargaining

The process of negotiation and compromise within an organization, such as between different departments or levels of management, to align goals or strategies.

Collective Bargaining

The process by which employers and unions negotiate the terms of employment, including wages, benefits, and working conditions.

Mandatory Bargaining

A legal requirement for employers to negotiate in good faith with recognized employee unions concerning wages, hours, and other terms and conditions of employment.