Customer Surveys and Questionnaires Should

question 14

Multiple Choice

Customer surveys and questionnaires should:

• A)be short.
• B)not give biased results.
• C)use simple ranking systems.
• D)All of the above

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Definitions:

Esteem Needs

A higher-level psychological need pertaining to gaining the respect, status, recognition, and self-esteem one desires.

Incongruent Self-Concept

A state where there is a mismatch between one's self-perception and the reality of one's attributes or experiences.

Unconditional Affection

An affectionate feeling or action shown towards someone regardless of their actions or faults.

Conditional Affection

Affection or emotional support shown towards someone that is dependent on specific conditions or behaviors they exhibit.