Training Programs Often Involve Both Classroom and On-Site Instruction to Teach

question 118

True/False

Training programs often involve both classroom and on-site instruction to teach franchisees the basic operations of the business -from producing and selling the goods or services to purchasing raw materials and completing paperwork.

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Definitions:

Consultative Selling

A sales approach focusing on building a relationship with the customer, understanding their needs, and offering solutions that meet those needs.

Relationship Selling

A sales approach that focuses on building long-term relationships with customers, emphasizing trust, understanding customer needs, and providing tailored solutions.

Invalidating Opinions

The act of dismissing or undermining someone's viewpoints as without basis or merit.

Salesperson's Knowledge

Refers to the information, expertise, and understanding a salesperson has about their product, market, and customer needs.