When You're Closing a Message About an Error That Your

question 48

Multiple Choice

When you're closing a message about an error that your company made,explaining the steps being taken to avoid similar mistakes in the future

• A)is a bad idea,since it distracts attention from the main idea.
• B)is helpful,even when those steps are not likely to make a difference.
• C)should always be avoided since it acknowledges guilt.
• D)can underscore the sincerity of an apology.
• E)will usually result in skepticism among your peers.

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Definitions:

Physiological

Refers to the functions and activities of living organisms and their parts, including all physical and chemical processes.

Safety

The condition of being protected from or unlikely to cause danger, risk, or injury.

Self-actualization

A psychological concept referring to an individual achieving their full potential, fulfilling creative abilities, and seeking personal growth.

Social

Relating to society or its organization.