Negative Messages About Business Transactions Are Designed to

question 37

Multiple Choice

Negative messages about business transactions are designed to

• A)confirm the customer's expectations.
• B)explain how you plan to resolve the situation.
• C)show the audience that whatever has happened,your company is not at fault.
• D)let the audience know which of your employees caused the problem.
• E)shield the company from liability,even if you must blame another organization.

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Definitions:

Consequence

The result or effect of an action or condition.

Voluntary Behaviors

Actions undertaken by choice and without external coercion, reflecting autonomy and personal preference.

Antecedents

Factors or events that exist or occur before a specific behavior, showing a causal relationship.

Classical Conditioning

A method of learning that involves forming connections between a stimulus from the environment and one that occurs naturally.