When Making Negative Announcements About Routine Business Matters

question 56

Multiple Choice

When making negative announcements about routine business matters,

• A)the direct approach is generally best.
• B)the indirect approach is best in most cases.
• C)it is best to combine the direct and indirect approaches.
• D)there is no need to close on a positive note.
• E)using a buffer is not acceptable.

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Definitions:

Organisational Policies

Guidelines and rules that govern the operations, culture, and decision-making within an organisation, shaping its working environment and behavior.

Labour Market

The supply and demand for workers, in particular the workforce available for certain jobs and the need employers have for certain skills.

Dismissing An Employee

The act of permanently removing an employee from their position of employment, often due to performance issues or misconduct.

Training Technique

Methods or procedures used to enhance the skills, knowledge, and competencies of individuals, aimed at improving their performance in specific tasks or roles.