Which of the Following Is Not a Goal When Communicating

question 58

Multiple Choice

Which of the following is not a goal when communicating negative information?

• A)to convey the bad news
• B)to gain acceptance for the bad news
• C)to minimize damage to goodwill as much as possible
• D)to maintain a good image for the organization
• E)to reduce or eliminate the need for future correspondence on the matter

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Definitions:

Disaster

A sudden event, such as an accident or a natural catastrophe, that causes great damage or loss of life.

Fear Appeals

A marketing strategy that uses elements of fear to motivate the audience to take a particular action, such as buying a product or changing behavior.

Negative Experience

Describes an unfavorable encounter or event that might impact a customer's perception or satisfaction negatively.

Coercive Appeal

Advertising or promotional tactics that use pressure or threats, subtly or overtly, to influence consumers' purchasing decisions.