Your Communication Goals Should Include ________ If You're Sending Bad

question 18

Multiple Choice

Your communication goals should include ________ if you're sending bad news about transactions.

• A)modifying the customer's expectations
• B)changing your plan for resolving the situation
• C)ignoring any damage to the business relationship
• D)pinpointing what the customer did wrong
• E)refusing to acknowledge the customers concerns

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Definitions:

Risk Breakdown Structure

A risk breakdown structure (RBS) is a hierarchical framework that categorizes potential risks in a project, organized by source or nature, to facilitate better risk management.

Risk Avoidance

A strategy in risk management involving the elimination of hazards, activities, and exposures that can negatively affect an organization's assets.

Execution Phase

The stage in a project or plan where the strategies and planning are put into action to achieve the project's objectives.

Risk Response Plan

A strategic approach to identifying, assessing, and developing options and actions to deal with potential threats or opportunities.