If a Customer Uses the Comment Feature to Criticize the Content

question 43

Multiple Choice

If a customer uses the comment feature to criticize the content of your business blog,

• A)you should respond promptly and honestly.
• B)ignore it unless the critic is incorrect.
• C)post it,and follow with a blog entry to show your audience that it will not be tolerated.
• D)you should immediately shut the blog down to avoid potential harm to your reputation.
• E)remove the specific comment.

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Definitions:

Leakages-Injections Approach

An economic understanding and analysis of how savings, taxes, and imports (leakages) offset government spending, investments, and exports (injections) in the circular flow of income.

Value Added

The increase in worth of a product or service as a result of a particular process, often characterized by the difference between the price of the finished product and the cost of the inputs involved in making it.

Raw Materials

Basic materials extracted from natural resources or produced through agriculture, which are used in the production of goods and services.

Injection

Any spending other than by households or any income other than from resource earnings; includes investment, government purchases, exports, and transfer payments.