Choosing Between the Direct and Indirect Approaches in a Routine

question 26

Multiple Choice

Choosing between the direct and indirect approaches in a routine request depends primarily on

• A)whether the audience is internal or external.
• B)whether the audience is large or small.
• C)how reluctant the audience will be to comply.
• D)how soon you need the request fulfilled.
• E)when you send the request.

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Definitions:

Operant Conditioning

A method of learning that employs rewards and punishments for behavior, through which an association is made between a behavior and a consequence for that behavior.

Avoidance Training

A behavior modification technique where an individual learns to avoid an unpleasant or harmful stimulus.

Salivate

The secretion of saliva from the salivary glands in the mouth, often in anticipation of food or in response to certain stimuli.

Learned Response

A reaction developed as a result of experience, often through the process of conditioning in response to a specific environment or stimulus.