If You're Responding to a Claim and Your Company Is

question 97

Multiple Choice

If you're responding to a claim and your company is at fault,it is best to

• A)avoid sympathizing with the customer,since it can lead to lawsuits.
• B)do all you can to discourage further correspondence.
• C)take (or assign)personal responsibility for setting matters straight.
• D)be vague about when the claim may be resolved.
• E)wait at least two weeks before you respond.

---

Definitions:

Levels of Self-disclosure

This concept pertains to the degree to which an individual shares personal, private information with others, varying from superficial to deeply intimate details.

Genuine Self-disclosure

The act of openly sharing personal thoughts and feelings with others to build trust and intimacy in relationships.

Open Pane

A term that typically refers to a section of the Johari window model aiming to increase mutual understanding between individuals through feedback and disclosure.

Johari Window

A model used to improve self-awareness and understanding in interpersonal relationships, highlighting known and unknown aspects of oneself.