In Order to Use Instant Messaging (IM)productively in the Workplace

question 9

Multiple Choice

In order to use instant messaging (IM) productively in the workplace,

• A)maintain your IM presence 24-7.
• B)don't worry about IM etiquette during short exchanges.
• C)treat IM as a professional communication medium.
• D)use IM to send confidential,complex,and personal messages.
• E)use IM to replace the use of email whenever possible.

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Definitions:

Third-party Conflict

Involves the intervention of an external agent to help resolve a disagreement or dispute between two other parties.

Process Control

The practice of monitoring and adjusting processes to ensure they meet desired outcomes, often used in manufacturing and production.

Outcome Control

The regulation and monitoring of results or outputs, often in a business or organizational context.

Bargaining Positions

The contextual stances parties take in negotiation scenarios influenced by their needs, desires, expectations, and the power balance.