What Are the Typical Activities That Make Up Sales and Customer

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The Answer is a. Marketing and brand awareness: Market research, advertising, telemarketing, special promotions, and brand development are ways in which a company tries to get its message to target customers.
b. Customer approval: Customer approval may be simple, as in obtaining a credit card authorization, or can be more complex, as when the company extends credit directly to the customer. Minimizing credit risks is an important objective of this activity.
c. Sales order entry: Once a customer is approved, the details of the transaction must be determined.
d. Inventory handling and shipping: Inventory is selected, packaged, and prepared for shipment. Items may be picked up by customers, or shipped by mail, parcel post, or company delivery vehicles.
e. Customer service order entry: In the case of services, schedules must be assigned and arrangements made for performance of the service
f. Customer service delivery: The timely provision of quality customer service can greatly influence customer satisfaction.
g. Sales recording: Once the goods have been delivered or the service provided, the sales should be recorded in the sales journal.
h. Pricing and billing: Appropriate prices and terms must be assigned to goods and services and communicated to customers. Invoices are typically followed with monthly statements.
i. Collection: Payments from customers are received in various forms, including cash, checks, gift certificates, credit memos, in-house credit, and payments from third parties (e.g., bank credit cards, PayPal).
j. Sales adjustments: Sales returns are the most common form of adjustment.
k. Account write-offs: In the event that a customer is unable to pay amounts owed, a process should exist to attempt collection and to authorize removal of receivables in the event that collection is impossible.

What Are the Typical Activities That Make Up Sales and Customer

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