To Manage Day-To-Day Interactions with Customers, Including Phone Calls and E-Mails

question 196

Multiple Choice

To manage day-to-day interactions with customers, including phone calls and e-mails, what type of software would a company use?

• A)phone call management software with e-mail extensions
• B)human interface software
• C)customer management software
• D)customer service software

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Definitions:

Advertising Activities

Initiatives and efforts undertaken by a company to promote its products or services to a target audience.

Everyday Low Pricing

A pricing strategy where companies set a low price for their products on a consistent basis instead of relying on sales.

Acronym

A word formed from the initial letters of a phrase or series of words, often pronounced as a word itself.

EDLP

Stands for "Every Day Low Prices," a pricing strategy aimed at providing customers with consistently low prices without the need for sales or discounts.