In a Factorial Design with Two Factors - Customer Satisfaction

question 13

Multiple Choice

In a factorial design with two factors - customer satisfaction and age - it appears that values for the former depend on the age of the customer. What is this type of effect called?

• A) A main effect
• B) An interaction effect
• C) A factorial effect
• D) An error

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Definitions:

Anxiety-related Confusion

A state of perplexity or disorientation that is directly linked to anxiety, where stress impairs cognitive functions.

Normal Forgetfulness

A common and typically non-concerning level of memory lapses or forgetfulness that occurs as a part of the normal aging process.

Delirium

An acute, often sudden disturbance in mental abilities that results in confused thinking and reduced awareness of the environment.

Long-term Care

A variety of services and supports to meet health or personal care needs over an extended period of time.