Typically the Cost of an Unhappy Customer Is Lower Than

question 11

True/False

Typically the cost of an unhappy customer is lower than the cost of service recovery.

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Definitions:

Opportunity Cost

Letting go of feasible gains from other options by making a particular choice.

Tattoo

A form of body modification where a design is made by inserting ink, dyes, and pigments, either indelible or temporary, into the dermis layer of the skin.

Avatar

A graphical representation of a user or the user's character or persona.

Comparative Advantage

The faculty of a person, a company, or a country to yield a good or service at a lower expense of foregone opportunities than those faced by its competitors.