Explain What SERVQUAL Is and How It Is Used in Services

question 24

Essay

Explain what SERVQUAL is and how it is used in services.

Define and differentiate between span of control, delegation, and decentralization in organizational contexts.

Evaluate the trends in organizational design towards more adaptive and flat structures.

Comprehend the role of technology and delegation in shaping modern organizations.

Understand the principles of empowerment and how it fosters a participative work environment.

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Definitions:

Timely And Accurate

Describes information or processes that are delivered or completed within an expected time frame and with precision or correctness.

Accounting Information System

A system consisting of people, processes, and technology that manages financial data and supports business decisions.

Cost Effectiveness

An evaluation measure to determine how effectively a party is achieving its objectives relative to the costs incurred.

Human Involvement

Human involvement indicates the participation or role of individuals in a process or system, often highlighting the importance of human input and decision-making.