____________ Involves the Employees of the Firm Who Provide the Service

question 37

Multiple Choice

____________ involves the employees of the firm who provide the service recovery and their behavior toward the customer.

• A)Procedural justice
• B)Legal justice
• C)Interactional justice
• D)Relational justice
• E)Outcome justice

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Definitions:

Lobbyist Register

An official record or list of individuals or organizations that engage in lobbying efforts, typically to influence political decisions or policy on behalf of specific interests.

Categories

Classifications or divisions of items, concepts, or entities based on shared characteristics or attributes.

Technology

The application of scientific knowledge for practical purposes, especially in industry, where it encompasses processes, designs, and tools.

Interest Groups

Organizations formed to influence public policy and decision-making in favor of specific interests or causes.