When a Rental Car Customer Is Not Interested in Filling

question 38

Short Answer

When a rental car customer is not interested in filling out paperwork or processing payment and check of the rental car, this is an example of which service process redesign?

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Definitions:

Values

Fundamental beliefs or standards that guide behavior and decision-making in individuals or groups.

Self-Discipline

The capacity to manage personal emotions and conquer personal flaws; the power to follow through with one's convictions regardless of the temptation to forsake them.

Trusting Relationship

A relationship characterized by confidence, reliance, and faith between parties, often leading to enhanced communication and cooperation.

Prescriptive

Providing recommendations or rules about what should be done, often based on norms, standards, or theories.