All Customers Will Eventually Voluntarily Shift from High-Contact Delivery Environments

question 30

True/False

All customers will eventually voluntarily shift from high-contact delivery environments to new electronic channels.

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Definitions:

APS

Average Propensity to Save, a macroeconomic term that refers to the proportion of total income which is saved by households in an economy.

APC

Average Propensity to Consume, which is a measure of the percentage of income that is spent on goods and services rather than being saved.

Income

Funds regularly amassed from labor or capital invested.

APS

The abbreviation for "Aggregate Planning Strategy," a process in operations management to balance production and demand over a medium-term horizon; or it could refer to "Automatic Payment System," depending on context.