Steve, the Vice President of Information Systems for Alpha Flight

question 2

Multiple Choice

Steve, the vice president of information systems for Alpha Flight Company, was dissatisfied with the company's current method of providing IT help to its internal customers. Having read an article about information systems outsourcing, he decided to develop a new business process in which most IT help would be provided externally. By doing so, he reasoned, he would save the company money and make his job easier. Steve decided to start the project by drawing two flowcharts: one of the current process and another of the new process. He would then hire a consultant to do a cost / benefit analysis and recommend a company for outsourcing; when the project was complete, Steve planned to inform his employees individually, as some of them would have to look for other employment.
-Steve is most clearly violating which basic principle of business process management?

• A) Understand how business processes interact with organizational strategy.
• B) Be open to alternatives.
• C) Make sure tasks for consultants are well defined.
• D) Steve is not violating any basic principle of business process management.

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Definitions:

Recurrence

The act of occurring again, especially after a certain period or due to specific circumstances.

Escape Learning

A behavioral phenomenon where an individual learns to perform a behavior to terminate or avoid an unpleasant situation or stimulus.

Social Learning Theory

A theory that proposes individuals learn new behaviors and information by observing others, emphasizing the importance of cognitive processes in learning.

Correct Behavior

Actions or responses that are deemed appropriate within a given context, often aligning with societal, ethical, or professional standards.