Determine Whether Each of the Following Statements About Business Process

question 58

Essay

Determine whether each of the following statements about business process management is: (a) always true, (b) sometimes true or (c) never true. You do not need to provide explanations for those that are sometimes true
1. An auditor's opinion is evidence that business processes are effective and efficient.
2. Anonymous surveys of employees are a good way to determine if a process is value-added.
3. Both old and new processes should be documented as part of BPM.
4. BPM projects arise from doubts about the accounting information system's ability to provide relevant, reliable information.
5. BPM projects can influence product quality.
6. BPM projects should always focus on providing whatever customers and employees want and need.
7. Managers should always follow the seven-step generalized model for business process management.
8. Non-value added activities are more costly than value-added activities.
9. One way to prioritize potential process improvements is based on cost.
10. The most effective BPM project teams include both internal employees and external consultants.

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Definitions:

Claim

A statement asserting something to be true, often requiring supporting evidence or argument.

Specific Explanation

A detailed and explicit description or clarification of a subject or concept, leaving little to no room for ambiguity or misunderstanding.

Routine Messages

Communications that are part of the normal day-to-day operations in a business or organization, often standardized and dealing with regular activities.

Business Tone

The professional and formal manner of communication used in business environments.