Steve, the Vice President of Information Systems for Alpha Flight

question 59

Multiple Choice

Steve, the vice president of information systems for Alpha Flight Company, was dissatisfied with the company's current method of providing IT help to its internal customers. Having read an article about information systems outsourcing, he decided to develop a new business process in which most IT help would be provided externally. By doing so, he reasoned, he would save the company money and make his job easier. Steve decided to start the project by drawing two flowcharts: one of the current process and another of the new process. He would then hire a consultant to do a cost / benefit analysis and recommend a company for outsourcing; when the project was complete, Steve planned to inform his employees individually, as some of them would have to look for other employment.
-Which step in the generalized model of business process management is Steve ignoring?

• A) Select the process and define its boundaries.
• B) Document the process steps and flow.
• C) Work with internal employees.
• D) Collect process-related data.

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Definitions:

Military-aged

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Vietnam War

A prolonged conflict (1955-1975) between Communist forces in North Vietnam and non-Communist forces in South Vietnam, with heavy involvement from the United States.