Determine Whether Each of the Following Statements About Business Process

question 58

Essay

Determine whether each of the following statements about business process management is: (a) always true, (b) sometimes true or (c) never true. You do not need to provide explanations for those that are sometimes true
1. An auditor's opinion is evidence that business processes are effective and efficient.
2. Anonymous surveys of employees are a good way to determine if a process is value-added.
3. Both old and new processes should be documented as part of BPM.
4. BPM projects arise from doubts about the accounting information system's ability to provide relevant, reliable information.
5. BPM projects can influence product quality.
6. BPM projects should always focus on providing whatever customers and employees want and need.
7. Managers should always follow the seven-step generalized model for business process management.
8. Non-value added activities are more costly than value-added activities.
9. One way to prioritize potential process improvements is based on cost.
10. The most effective BPM project teams include both internal employees and external consultants.

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Definitions:

Regulatory Fit

A state of congruence or compatibility between an individual's regulatory orientation (e.g., promotion or prevention focus) and the task or goal at hand.

Increased Awareness

A heightened state of knowledge, consciousness, or understanding about a particular issue, phenomenon, or aspect of one's environment or self.

Mortality

The state of being subject to death; often used in statistics to refer to the rate of death within a population.

Peripheral-Route Cues

Aspects of a message that are not directly related to the content but can influence an individual's attitude change, such as the attractiveness of the speaker.