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Mini-Case 17-4: Plumbers Don't Want Recognition

question 93

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Mini-Case 17-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
-________ is the distinctive, unwritten code of conduct that governs the behavior, attitudes, relationships, and style of an organization.

Definitions:

Policing Policies

Strategies and procedures established by law enforcement agencies to maintain public order and safety.

Human Rights

Human rights are fundamental rights believed to belong to every person, including freedom, equality, and the ability to live free from discrimination and abuse.

Criminal Justice System

An organized set of legal and governmental institutions that aim to maintain social control, deter and mitigate crime, and sanction those who violate laws with criminal penalties and rehabilitation efforts.

Cultural Relativism

The concept that beliefs, values, and practices should be understood based on an individual's own culture, rather than judged against those of another.