Which of the Following Is Not a Suggestion of a Means

question 18

Multiple Choice

Which of the following is not a suggestion of a means of focusing on the customer?

• A)Discourage customer complaints.
• B)Get total commitment to superior customer service from top managers.
• C)Carefully select and train everyone who will deal with the customer.
• D)Actually,all of the above are suggested as a means of focusing on the customer.

---

Definitions:

Liabilities

Financial obligations or debts that an entity owes to others, which must be settled in the future through the transfer of assets or services.

Provisions

Liabilities of uncertain timing or amount, set aside in anticipation of future obligations or costs.

Present Obligation

A duty or responsibility that exists at the reporting date, typically requiring an outflow of resources.

Contingent Liability

A potential financial obligation that may occur in the future depending on the outcome of a specific event, not confirmed to exist or be measurable until one or more conditions are fulfilled.