Which of the Following Is Not a Suggestion of a Means

question 18

Multiple Choice

Which of the following is not a suggestion of a means of focusing on the customer?

• A)Discourage customer complaints.
• B)Get total commitment to superior customer service from top managers.
• C)Carefully select and train everyone who will deal with the customer.
• D)Actually,all of the above are suggested as a means of focusing on the customer.

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Definitions:

Reinforcement

A process in psychology that strengthens or weakens a behavior by adding or removing a stimulus after the behavior occurs.

Individual Differences

Pertains to the distinct variations in characteristics among individuals in a population.

High Blood Pressure

A medical condition where the force of the blood against the artery walls is consistently too high, which can lead to health problems.

Lack Of Sleep

The condition of not getting adequate rest or sleep, which can negatively affect mental and physical health.