A Recent Harris Poll Reports That ________ Percent of Customers

question 105

Multiple Choice

A recent Harris Poll reports that ________ percent of customers say that they will never return to a business after a negative customer service experience.

• A)20
• B)40
• C)60
• D)80

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Definitions:

Long-run Average Total Cost

The average cost per unit of output over the long term, where all inputs are considered variable.

Output Q₀

The quantity of goods or services produced in a given period of time, denoted as Q₀ to specify a particular amount.

Diseconomies of Scale

The phenomenon where, as a firm expands, its costs start increasing per unit of output, usually due to inefficiencies and management challenges that arise with size.

Diminishing Returns

A principle stating that as investment in a particular area increases, the rate of profit from that investment, after a certain point, cannot continue to increase and may decrease.