Phil Is New at JPS Corp

question 98

Multiple Choice

Phil is new at JPS Corp., but after a week he already knows that the founder of the corporation started the business in his garage with only $4,000 and one client. This information was most likely transmitted to Phil by way of ________.

• A) stories
• B) material symbols
• C) rituals
• D) language
• E) corporate chants

Understand the importance of setting performance standards based on systematic observation and experimentation.

Identify and analyze different approaches to management, including operational, human relations, and quality control approaches.

Appreciate the historical development of management theories and their application to solve contemporary organizational challenges.

Grasp the concept of internal and external customers in the conversation about quality and its relevance in business management.

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Definitions:

Positive Punishment

Adding an unpleasant stimulus to decrease the probability of a behavior's occurrence.

Negative Reinforcement

involves the removal of an unfavorable event or outcome after the display of a behavior, which in turn increases the likelihood of that behavior in the future.

Positive Reinforcement

The addition of a stimulus to increase the probability that a behavior will be repeated.

Negative Reinforcement

A behavioral technique that involves the removal of an unpleasant stimulus to increase the likelihood of a behavior being repeated.