Marilyn Is the Department Head for a Large Call Center

question 103

Multiple Choice

Marilyn is the department head for a large call center and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee's evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick's call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Marilyn's awarding Nick a raise based on his evaluations could best be called ________.

• A) politicking
• B) unethical politicking
• C) identity management
• D) self-serving
• E) All are logical responses.

Analyze the financial implications of investment decisions on a company's liquidity and earnings.

Learn the principle of fair value adjustment and its relevance to investments.

Understand the process of consolidation and the presentation of consolidated financial statements.

Recognize the impact of dividends and net income from investments on a company's income.

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Definitions:

Visuospatial Sketchpad

The visuospatial sketchpad is a component of working memory model that processes and stores visual and spatial information. It is important for navigation, understanding spatial relations, and manipulating objects in our environment.

Phonological Loop

A component of working memory responsible for temporarily storing and manipulating verbal and auditory information.

Parallel Distributed Processing

A model in cognitive science that proposes that information processing takes place through networks of interconnected nodes, simulating neural networks.

Parallel Distributed Processing

A computational model of brain functioning, suggesting that information processing happens simultaneously across a network of interconnected nodes.