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The Evidence Indicates That Satisfied Employees Increase Customer Satisfaction and Loyalty

question 94

True/False

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.


Definitions:

Social Security Number

A unique nine-digit number assigned to U.S. citizens, permanent residents, and temporary working residents that is used for tracking individuals for social security and taxation purposes.

Age

The length of time that a person or entity has been alive or existed.

Statistics Class

An academic course focused on the study of collecting, analyzing, interpreting, presenting, and organizing data.

Birth Year

The calendar year in which a person was born, used as an identifying measure in demographic studies.

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