Employees at Acme Express Are Dissatisfied with the Working Conditions

question 18

Multiple Choice

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

• A) exit
• B) voice
• C) loyalty
• D) neglect
• E) acceptance

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Definitions:

Relative Priority

The ranking or importance of tasks or projects in comparison to each other based on criteria such as urgency or impact.

Utilization

The ratio of the time a resource is actually used to the time it is available for use, measured as a percentage, indicating the efficiency of the resource use.

Flow Time

The total time it takes for a product to move through a production process, from start to finish.

Work Centre

A specific location where work tasks are performed in a manufacturing or operations setting, often characterized by specific types of processes or equipment.