Employees at Acme Express Are Dissatisfied with the Working Conditions

question 18

Multiple Choice

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

• A) exit
• B) voice
• C) loyalty
• D) neglect
• E) acceptance

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Definitions:

Negotiation Performance

The effectiveness and outcome level achieved during negotiations, based on predefined objectives or standards.

Gender Differences

Variations in characteristics, behaviors, and roles traditionally associated with men and women, influenced by social, cultural, and biological factors.

Individual Difference

variations among people in their qualities, abilities, or characteristics.

Large Divisions

Significant differences or disagreements among groups or individuals.