You Have Been Hired as the Manager of a Casual

question 77

Essay

You have been hired as the manager of a casual dining restaurant. After a few days on the job, you notice that one server, Graham, seems to be unhappy and his attitude might be spreading. Please articulate what plan of action you would take to address Graham's attitude. What is the reasoning for your actions?

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Definitions:

Stimulus Generalization

A process in learning theory where a response to a specific stimulus becomes associated with similar stimuli.

Negative Reinforcement

A behavioral psychology concept where the removal of an unfavorable outcome or stimulus strengthens the behavior that led to its removal.

Biological Constraints

The concept that there are limits on what can be learned or how learning processes can unfold, based on an organism's biology.

Instinctive Drift

The tendency for an animal's learned behavior to revert to its instinctual behaviors over time.