Who Developed a Three-Step Model for Change That Included Unfreezing

question 14

Multiple Choice

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

• A) John Kotter
• B) David McClelland
• C) Douglas Surber
• D) Lawrence Summers
• E) Kurt Lewin

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Definitions:

OCB

Organizational Citizenship Behavior; voluntary actions of employees that are not part of their formal job requirements but contribute to the organization's effectiveness.

Performance

The action or process of carrying out or accomplishing an action, task, or function.

Ethical Leadership

The demonstration of normatively appropriate conduct through personal actions and interpersonal relationships.

Employee Work Outcomes

The results or outputs of an employee's efforts and performance at work, including productivity, quality of work, and achievement of objectives.