If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions

question 95

Multiple Choice

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions) , then it is known as ________.

• A) emotional labour
• B) negative affect
• C) positive affect
• D) emotional intelligence
• E) deviant behaviour

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Definitions:

Dominant Strategy

In game theory, a strategy that yields the best outcome for a player, regardless of what the other players do.

Nash Equilibrium

An idea in game theory that suggests no participant can gain an advantage by altering their approach if all other participants maintain their strategies.

Payoff Matrix

A tabular representation of the payoffs or outcomes in a strategic game for each set of strategies chosen by the players.

Nash Equilibrium

A concept in game theory where each player's strategy is optimal, given the other players' strategies, resulting in no incentive for any player to deviate from their chosen strategy.